Need a hand?

Just pop your question below to get an answer.

Topics

Referral step 'Make 1 or more purchases' is not completed

If the 'Make 1 or more purchases' step is labelled as incomplete for your invited business, they may not have completed a purchase(s) that total the minimum amount per their required steps.

Foreign exchange transactions, transfers, gambling, and gift cards are not eligible purchases.

The invitee can make card payments:

  • with a virtual or physical card, online or in-store
  • with Apple/Google Pay
  • before or after ordering a physical card, as long as they complete both steps within the campaign's timeframe

Pending card payments become eligible once they're marked as 'completed' in the transactions list in referee's app. You can still earn a reward after the deadline, as long as these pending payments were sent before the deadline are successfully processed.

You'll only receive a reward if all steps are completed and marked in green in-app. For T&Cs, go to Referrals main screen → scroll down → terms & conditions. Read more about campaign conditions in this article.