Need a hand?

Just pop your question below to get an answer.

Why didn't you accept my sales invoice?

Go to requests and select Nature of business to see the last comment by our review team. It should explain why your submission wasn’t accepted, and explain the information we’ll need for you to complete your application or request.

It may be possible you’ve uploaded a sales invoice alone. In general, we need an invoice together with a matching bank statement. That invoice must contain, or be accompanied by, the following:

  • The business' name
  • The account details and the amount of the transaction
  • The services/goods transacted and proof that they are aligned with the declared business
  • A matching bank statement that confirms the sales invoice amount was correctly paid into the company's account

The accompanying bank statement must:

  • Be attached to the business’ account
  • Contain the account number, the amount, and the date of the transaction
  • Contain the account number, the amount, and the date of the transaction to match the provided invoice
  • Be dated within the last 6 months