Need a hand?

If the transfer of your number from your previous provider to your Revolut mobile plan is unsuccessful, we'll notify you within the app via a notification banner. Alternatively, you can check the status and reason for failure by going to 'Plan details' and selecting 'My numbers'.

• Locked device: your device must be unlocked by your previous provider to transfer your number
• Account type mismatch: the account type (pre-paid, post-paid, single or multi-line) selected does not match the donor provider's records

For the best chance of success, check the information with your current provider before attempting the transfer again. To restart the number transfer, tap the notification banner or go to 'Plan details' and select 'My numbers'.