What is the branch migration process?
Branch migration is a process where we transfer customers from our Revolut Bank UAB entity to its national branch, e.g. the local Belgian, Dutch, German, Irish, or Italian branch.
This allows our customers to receive and use a local IBAN for their Revolut account. It also provides features compliant with local laws and regulations.
By beginning the branch migration process, your account services provider and T&Cs may change from Revolut Bank UAB to your local branch.
Will my account stay the same?
During the branch migration process, your account details, balances, transaction history, and any other relevant information will be transferred seamlessly to your local branch. This makes sure you always have access to your money and account features.
Your account features and functionality typically remain the same after branch migration. However, you should get familiar with any specific T&Cs or limitations associated with the branch's jurisdiction (e.g. a country, state, or area where laws and rules must be obeyed).
Do I need to do anything?
We’ve already started the branch migration process. We can’t guarantee the date when your account will be selected for migration, as it depends on different factors but we recommend keeping your personal information updated. We'll inform you via app or email when your account is ready for migration.
After the migration, you may need to provide additional information, like a national ID, as required by your local branch's regulations. This ensures compliance with local laws. Detailed instructions will be provided to guide you through each step.
Once you receive your new local IBAN, we strongly encourage you to update all your service providers, linked accounts, and for any recurring payments you have. This ensures that all transactions, such as bill payments and Direct Debits, continue without interruption
How long does it take to migrate to another branch?
The time it takes to migrate your account may vary depending on the specific jurisdictions involved (the country, state, or area where laws and rules must be obeyed) and our own internal processes of Revolut. The branch migration process may also have specific eligibility criteria.
Once your account is selected, you’ll receive a notification from us in advance letting you know that the migration will commence soon and all the information you need.
Visit this FAQ in our Help Centre to learn more about your local migration.