My card payment was declined
Why can't I see a declined payment in the app?
- Because of restrictions set by the merchant
- Technical issues on the merchant's side
If your transaction was declined and isn't visible in-app, it's probably due to restrictions by the merchant, technical issues, issues with the card type (for single-use or virtual cards), or because the merchant doesn't accept Revolut cards. Find out more in this FAQ.
Since we have no visibility into the decline reason from our side, we recommend reaching out to the merchant first. If they can't help, tap 'Troubleshoot my declined transaction' at the end of this article.You can also fill out this form to help us raise the issue directly with the merchant.
How do I check why a transaction was declined?
- Go to 'Home' on the bottom menu
- Open your transactions list by tapping 'See all'
- Tap the declined payment to open the transaction's details screen
- The reason for the declined payment is visible in the 'Status' section
- For more help, tap 'Get help'
What do I do if my card isn't working?
If you're trying to pay with your physical card and the same method (chip and PIN, contactless, or swipe) fails multiple times, check your card for damage and consider ordering a replacement card in-app. Fees may apply.