How can I file a complaint?
We put our customers at the core of everything we do and always aim to bring you the best experience possible. However, if you're ever unhappy with the level of service we've provided or an experience you've had with one of our products, we want to hear from you and try to make things right.
You can submit a complaint via our online complaint form or by sending details of your complaint to complaints-india@revolut.com.
You can also call us on +91 8044514435 to report a lost / stolen card, block your card, or record a complaint. In-app chat remains our primary support channel and is typically the fastest way to get help with your account.
Information to include in your complaint:
- Your name and surname
- The phone number and email address associated with your account
- An explanation of the problem
- The date when the problem started
- Your preferred resolution for the problem
What happens next?
We'll acknowledge and review your complaint shortly after you submit it.
The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint.
Once we receive your complaint, we'll send you a written acknowledgement that includes an estimated response time. You can find more information on complaint resolution timeframes in our Complaints Policy.