What is 3D Secure?
3D Secure payment authorisation
Revolut cards support 3D Secure (3DS) — an extra layer of authorisation for online card payments that helps fight against fraud. If a merchant requests it, you'll receive a push notification asking you to confirm a payment you’re about to make to them.
Issues with 3DS
If you didn't receive a push notification, you can open the Revolut mobile app and an authorisation prompt should appear there automatically. You must be logged into the mobile app to complete the authorisation.
We have no control over which merchants require you to go through the 3DS process. If 3DS didn't appear and your payment got declined, you can add the merchant as a 'trusted merchant' and try the payment again.
What are trusted merchants?
If you trust a merchant, you can add them to your list of trusted merchants in-app. 3DS checks aren't required for trusted merchants, so any payments to/from them will be instantly approved.
If your transaction is declined due to a lack of 3DS, open the transaction and choose the option to trust that merchant. You'll also be notified in real-time when this option will be available.
Where can I see my trusted merchants?
- Tap your profile icon in the top-left corner
- Select 'Security'
- Choose 'Merchants and payments'
- Select 'Trusted merchants'