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I sent money to the wrong Revolut account

Transferring between Revolut customers is fast. If you sent money to the wrong Revolut customer, you'll need to ask the recipient to return the money as soon as possible.

I'm unable to send money to another Revolut customer

If you're unable to send or receive transfers from other Revolut customers, check your profile to ensure your account is verified and has no restrictions. Ask the recipient to do the same, as that might be the issue. For more information about restricted accounts, you can refer to this FAQ in our Help Centre. To learn more about verifying your identity, visit this FAQ.

The other Revolut customer may be hidden from search or have the 'Payment with friends' option turned off. To send money without difficulty, you can also try to send the recipient a payment link from the 'Payments' tab.

My transfer wasn't received

If you're having trouble locating a transfer from another Revolut customer in your app, here's what you can do:

• Double-check with the sender to make sure they used the correct details for the transfer
• Look at your other currency accounts by going to 'Home' and tapping 'Accounts' under your balance
• Make sure you have the latest version of the Revolut app installed on your device

If you've tried all of the above and the transfer still isn't appearing, we recommend asking the sender to reach out to Revolut Support via the in-app chat.

Block or report another Revolut customer

You can block another Revolut customer at any time. That customer will then be unable to send you messages, send money to you, receive money from you, or add you to Groups.

To block or report someone in-app:

1. Go to 'Payments' on the bottom menu
2. Search and select the Revolut customer
3. Tap their profile icon in the top-right corner
4. Tap 'Block' or 'Block and report'

If you choose to block the person, you can follow these steps again to unblock them.