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How do I close my account?

Conditions to close your account

  1. You must be the account owner
  2. Your account must be on a ‘Basic’ plan. If you're on a paid plan, downgrade your plan on the Billing page
  3. Withdraw all funds from your accounts so your balance is 0. Click on your balance to see all currencies, as well as your Merchant balance
  4. Check you have no pending transactions
  5. Close any active chats

How to close your account

  1. Go to settings by clicking on your account name on the top left corner
  2. Go to 'Account & documents'
  3. Scroll to the bottom and click 'Close business account'
  • Choose a reason for closing your account
  • Your account will be closed instantly. In certain situations, we may not be able to close your account straight away