Need a hand?

Why did I receive a request?

As a regulated body, and in line with our Terms and Conditions, we're required to understand our clients' activity. This means occasionally we review accounts and may request additional information from those accounts. We do this to make sure your money is safe and that we meet our legal requirements.

How do I resolve the request?

Go to requests to find all the details. If anything is unclear, please respond in the request field with your questions, and the dedicated team will provide you with more information. To see and respond to requests, a team member needs 'payments requests' permissions to 'view payment requests' and 'create and manage payment requests.'

Which documents are accepted?

See your request description for details. Depending upon how your business generates money, we may need you to upload the following documents in order to verify your transfer details:

• Your external bank account statements (please make sure your main income is visible)
• Invoices issued to your key customers
• Acquirer statements such as Stripe or PayPal

We also accept the following signed and dated documents:

• Funding/subscription agreements
• Purchase agreements/contracts
• Loan agreements

Please note that we cannot accept or recognise any activity on your business account that is related to your personal spending. For your personal expenses, we recommend you set up a personal Revolut account.

Note: we may contact you in order to clarify any other activity on your account aside from your Source of funds. See here.

For additional information you can read the following:

• What is a ‘Source of Funds’ check and how does it affect me?
• Money Laundering – What is it and why should we care?