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Topics
Business · Transfers · Receiving a bank transfer

I haven't received a transfer

Standard timeframes

Most inbound transfers are completed within a maximum of 5 business days — weekends and public holidays don’t count toward the processing time. Here are the typical timeframes for inbound transfers:

  • Local GBP transfers: up to 3 business days
  • EUR Single Euro Payments Area (SEPA) transfers: up to 2 business days
  • INR, IDR, MYR, and PHP: up to 1 business day
  • International and other transfers: up to 2 business days

You can also use our in-app transfer locator to locate your transfer. In the Revolut Business mobile app, tap the profile icon in the top-left corner, select 'Help' and ‘Transfers’, choose 'Locate inbound transfer'.

Tracking inbound transfers

For inbound transfers, we can't track its progress until it appears in your transactions list. Since the sending bank handles the transfer, we can't influence its status or processing times before it reaches us. However, you can get an estimated arrival date by using our incoming transfer locator.

If the timeframe hasn't passed, and the transfer is expected to arrive later, not to worry, it will be processed soon. Once the transfer arrives on our end, it will be visible in-app right away, and we'll notify you as soon as the transfer arrives.

In the meantime, wait until the suggested transfer date. If the transfer doesn't arrive by the suggested date, see the guidance below.

Transfer is pending

If your transfer is being reviewed, transfers may have been temporarily restricted or take slightly longer. If we need information from you, you'll see a banner in 'Home' screen that requires action. Tap the banner and submit any information requested — we'll review it in 24 hours.

If your account is restricted or going through verification, the transfer may also be returned to the sender. Follow the in-app notifications to submit any required documents. For information on restricted accounts, refer to this FAQ. To learn about identity verification, visit this FAQ.

Contact the sender

If the sending bank is unable to initiate a transfer, ensure they're using the correct account details. You can use our tool to determine the correct account details to use. If they're still having difficulty, advise the sender to contact their bank for troubleshooting steps.

If the transfer timeframe has passed:

  • Ask the sender for a transfer confirmation and check if the details match your account details
  • Request the sender to trace the transfer through their bank, as only the initiating bank can enquire about missing payments
  • Complete our locate an incoming transfer form for further assistance