Need a hand?

A pending card payment happens when your transaction is authorised but hasn’t been fully processed yet. Typically, pending transactions are cleared within a few business days. 

How to check the estimated reversal date 

1. Go to your in-app transactions
2. Tap the card payment
3. In the 'Status' section, you’ll see the reversal date

How to cancel a pending card payment 

We can’t cancel pending payments on our end before the date mentioned in-app.

If you have any issues with a card payment, you should contact the merchant first. If a merchant tells you that they have cancelled a card payment, it may remain pending for a few days and, once fully processed, your money will be returned to your account.