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My physical card is not working

If you are having trouble using your card and the declined transaction is visible in the app 👉 click on the transaction for the exact decline reason and relevant troubleshooting tips.

If the transaction does not show in the app:

Try using a different method

  • In person: chip and Pin, contactless with card, swipe, Apple or Google
  • Online: enter details manually or use Apple or Google

Try using a different card

  • Go to 'Cards' section, by tapping the card icon in the top right, to see your available cards
  • Click here to get a virtual card
  • Add the card to Apple or Google
  • If your physical card payments do not work but your card works with Apple or Google 👉 try using the physical card with another merchant.

If your physical card continues to fail 👉 check for damage and order a replacement by selecting the card and tapping on Replace card, if needed (fees may apply).