Need a hand?

Just pop your question below to get an answer.

Is depreciation applied to the item value when I make a claim?

Yes, for the Purchase Protection, a depreciation of 5% per month is applied starting 90 days following the purchase. For the Refund Protection and Ticket Cancellation, no depreciation is applied.

To illustrate how the depreciation works, let's consider an £1,000 item.

  • Up to 3 months (90 days), you can still claim £1,000
  • Up to 4 months (91 to 120 days), you can claim £950
  • Up to 9 months, you can claim £700
  • Up to 12 months, you can claim £550
  • After 13 months, you can no longer make a claim

Please see the Terms & Conditions in the app for more details. Tap 'Lifestyle' in the bottom menu → 'Insure' → select a type → 'Purchase' → 'All Documents'.