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Business · Cards · Card order and delivery

I haven't received my card

Try locating your card

Contact the courier, check your letterbox, reception, or a neighbour to see if they've received the card on your behalf. 

Get a replacement card 

If you haven't received your card, and it's past the estimated delivery date, you can order a replacement in-app:

  1. Go to 'Cards'
  2. Select the relevant card and 'Settings' 
  3. Scroll down and select 'Replace & terminate card permanently'

You can start using your replacement card right away with Apple Pay or Google Pay. To learn more, read this FAQ in our Help Centre.