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I submitted the requested information — why was it rejected?

The team responsible for reviewing your information will have provided in-app feedback on why your submission was rejected, and what they require for you to resolve this. Please go here to view this feedback on the rejected submission.

It's important to consider whether the documents you previously uploaded match all the criteria outlined in the initial request. For example, whether documents are dated and signed as requested.

If you have any specific queries, please write them in the request field, and the team will get back to them as soon as they can.