How can I submit a complaint related to my investment account with Revolut?
If you want to make a complaint related to Revolut's trading product, request live support by typing 'Live agent' in the chat. We'll investigate your complaint and try to put things right.
Alternatively, you can make your complaint using this form, or you can email us at [email protected].
You'll need to tell us:
- Your name
- The phone number and email address associated with your account
- When the problem arose
- How you'd like us to put the matter right
To know more about how we handle complaints, you can read our Complaints Handling Policy on this page.
What should I do if the proposed solution doesn't meet my expectations?
We'll do our best to find the most suitable way of resolving your complaint. If you're not satisfied with our answer or explanations, you can contact us again to dispute the decision.
If you're not satisfied with the response from us, you can contact Bank of Lithuania, which investigates disputes between consumers and financial market participants out of court.
Here are the contact details:
- Email: [email protected]
- Mailing address: Legal and Licensing Department of the Bank of Lithuania, Totorių g. 4, LT-01121 Vilnius, Lithuania
More information about out of court settlement of disputes between consumers and financial market participants is available on this page of the Bank of Lithuania's website.