I did not receive a tracking number for my delivery

We do not provide real time tracking for cards sent by standard delivery. However, an estimated delivery date is provided. Customers on the Premium or Metal plan, or those who have paid for priority delivery, will receive a tracking number once the card has been posted.

To view your tracking number or the status of your delivery:

• Go to the 'Cards' tab
• Find your card and select 'Track Delivery'

In rare instances, your tracking number may not be visible even after your card has been posted. Please wait an additional working day for the details to be updated as there may be a delay in processing your tracking information.