How can we help?
You can freeze/unfreeze your card instantly in the 'Cards' section of the Revolut app or our website. You can also block your card via our automated phone line +44 20 3322 8352.
Issues with card payments
- Why is my card payment pending?
- Why has my card payment been declined?
- I don't recognise a card payment
- I've been charged more than once for the same transaction
- Why did Revolut charge me for card payment?
- Exchange rate for my card payment is wrong
- Why do I see an extra small charge on my statement?
- Why has my card payment been reverted?
- I would like a refund for something I bought
- Refund is not showing up in my statement
- Declined payment is not visible in transactions list
- Payment declined by security system
- Payment declined due to geolocation mismatch
- Why my online payment was declined?
- I've been charged for a declined payment