How can we help?

  • Card issues
  • Getting a card
  • Paying by card
  • Withdrawing cash
  • Sending money to a bank account
  • Sending money to another Revolut account
  • Revolut Gifting
  • For Personal Users
  • Making payments
  • Paying by card

Why do I see an extra small charge on my statement?

When you add a new card to a payment service like PayPal, Google or Apple Pay, they sometimes make a small test transaction to verify your card details. These transactions are usually reverted immediately, but sometimes it might take up to 8 days for the funds to be returned.

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Issues with card payments

  • Why is my card payment pending?
  • Why has my card payment been declined?
  • I don't recognise a card payment
  • I've been charged more than once for the same transaction
  • Why did Revolut charge me for card payment?
  • Exchange rate for my card payment is wrong
  • Why do I see an extra small charge on my statement?
  • Why has my card payment been reverted?
  • I would like a refund for something I bought
  • Refund is not showing up in my statement
  • Declined payment is not visible in transactions list
  • Payment declined by security system
  • Payment declined due to geolocation mismatch
  • Why my online payment was declined?
  • I've been charged for a declined payment

Why is my card payment pending?

Why has my card payment been declined?

I don't recognise a card payment

I've been charged more than once for the same transaction

Why did Revolut charge me for card payment?