How can we help?
Why is my refund pending?
A pending refund means that the merchant has prepared a refund but hasn't completed it yet. As soon as they do, we add the amount to your available balance.
Unfortunately, we can't speed this up, as it fully depends on the merchant and their bank.
- I have not received my card
- I did not receive a tracking number for my delivery
- Why is my card not posted yet?
- Where can I get my card delivered to?
- My physical card is not working
- My disposable virtual card is not working
- My contactless card payment is not working
- I have exceeded all my PIN attempts!
- What to do if my card was lost or stolen?
- My card has been compromised
- My card has been swallowed by an ATM
- My Revolut card is due to expire – what should I do?
- I've found my 'lost' card – how can I re-link it?
- I would like a refund for my card