How can we help?
How do I send money to a bank account?
To transfer any of over 30 supported fiat currencies to a bank account, tap 'Payments' → ‘Transfers' → ‘Send’ → ‘+ New’ → ‘Add a bank recipient’. You’ll be asked to add the bank transfer details for either an Individual, or a Business if you’re paying a company.
Once the beneficiary has been added, tap on it, choose the currency you want to send, and enter the amount. Below the currency, you can choose from which balance to send. There’s also an option to add a reference if you want to. After the amount and currency have been added, tap ‘Continue’ to review your transfer details and estimated arrival time.
Make sure to review the account details before you tap send, or your transfer may not go through successfully, and could bounce back to your account. Once your transfer is submitted, it can’t be cancelled, so make sure you keep your recipient account details up to date.
After your transfer is complete, you can download a transfer confirmation as a proof of payment receipt. The .pdf file contains all the details of your transfer, as well as unique external reference that can be used by the recipient bank to trace the funds. You can find more information here
How do I update recipient account details?
Underneath the search bar, you can quickly find previously entered bank accounts under 'Transfers' and then 'Bank Accounts', next to 'Friends.' Once found, swipe to the left and tap ‘Details’, then 'Edit'.
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