How can we help?

  • Adding money
  • My Accounts
  • Wealth
  • Profile & Plan
  • Making payments
  • More
  • For Personal Users

My Accounts

Managing my account

  • What happens if my balance goes negative?
  • Viewing my account statements
  • Why is the balance on my statement different from the balance shown in my app?

Budgeting and Analytics

  • How can I control my spending with the budgeting feature?
  • How can I create a budget?
  • How can I edit a budget?
  • How can I delete a budget?
  • What is ‘Safe to Spend’ on my budget?
  • How does the budgeting feature work?
  • How does the Analytics feature work?
  • How does the Analytics graph work?
  • Setting your analytics cycle
  • How can I see a spending breakdown by category?
  • Managing Analytics categories
  • What is Net worth in Analytics?

Exchanging money

  • How do I exchange money?
  • Managing currency orders
  • Why might my currency order fail?
  • What foreign exchange rate will I get?
  • Will I be charged for exchanging foreign currencies?
  • What currencies are supported for holding and exchange?
  • Exchange rate for my fiat currency exchange is wrong