Need a hand?

Just pop your question below to get an answer.

Topics
Personal · Profile and plan · Submitting requested documents

Accepted proof of address documents

We accept a variety of documents to verify your residential address. All documents must meet the criteria outlined in this FAQ in our Help Centre.

Accepted documents

  • Drivers License or Certification of Driving History - both sides if the new address is on the back
  • Non-JP nationals only: Residence Card or Special Permanent Resident Certificate - both sides if the new address is on the back
  • My Number Card - front side only (upload the front side of the document only where the new address is provided, as your My Number number is sensitive information)
  • Copy of Certificate of Residence - issued within 6 months. Mask Permanent Domicile, My Number, and Certificate of Residence Code
  • Utility Bill Receipt (telephone bill (landline only), electric bill, water bill, gas bill) - issued within 6 months
  • National or local tax receipt or tax payment certificate - issued within 6 months
  • Social insurance premium receipt - issued within 6 months