How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

Is my money safe?

The deposit protection scheme available for banks under the Deposit Insurance Act is not applicable to users of funds transfer services. Instead, however, the Payment Services Act established a system of security deposits to protect the users, and the Company has concluded a guarantee contract of security deposit with Rakuten Bank Limited to achieve this.

Should the relevant circumstances arise, our users can receive refunds on a priority basis pursuant to the guarantee contract of security deposit.

All your card transactions are processed by the Mastercard or Visa network and are protected by Mastercard or Visa rules.