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<h4>🪝 What is phishing?</h4><p>Phishing is an online scam where criminals deceive you to obtain your account details by sending fake messages. They can impose to be a Courier, Energy Provider, Government Entities or Revolut employee to trick you into revealing your password, PIN, card number, etc.</p><h4>🤔 What do fraudsters do?</h4><p>Fraudsters use emails and texts to scam your banking details and funds. They may ask you to click a link, fill out a form, or open attachments containing viruses.</p><h4>💡 How can I avoid it?</h4><ul><li>Pay extra attention to email or SMS notifications.</li><li>If unsure who the sender is, do not reply.</li><li>Double-check the details before you pay.</li><li>Look for spelling or grammar mistakes.</li><li>Avoid hasty decisions, think twice.</li><li>Contact us to verify the source.</li></ul>

Security and fraud

Types of Scams

Scam messages

<p>Beware of fraudsters trying to access your account, trick you into sharing personal information, or making payments to their accounts.</p><p>We want to ensure you're aware of our contact methods and the information we will never ask you to provide.</p><p><strong>🤔 How do fraudsters work?</strong></p><p>Fraudsters often use phone calls or text messages, posing as Revolut Customer Support, the Revolut Fraud Team, energy providers, or even Government entities. They can easily "spoof" phone numbers to make it appear as if they're calling from Revolut, but in reality, they're not. They may also impersonate policemen or well-known companies in your country to deceive you. Stay vigilant against such scams!</p><p><strong>👉 On a call, Revolut employees will never:</strong></p><ul><li>Tell you that your money is in danger or ask you to move money to a 'safe account'.</li><li>Give you account details or pressure you to move money to a different account.</li><li>Ask you for your pass-codes, passwords, PIN, SMSs, card details or sensitive personal information.</li></ul><p><strong>💡 Key points to stay safe from scam calls:</strong></p><ul><li>Be careful about making any decisions regarding the movements of your funds.</li><li>We'll never ask you to download any additional applications, you only need the Revolut app to perform actions on your account. If a caller. claims an additional app is necessary, end the call immediately.</li><li>Avoid logging into your Revolut account at the request of a caller unless you initiated the call and verified their identity using your account details.</li><li>Never share your account information with an unknown caller.</li></ul><p>Always reach out to the Customer Support of the entity the scammer is claiming to be from, before making any decisions or actions, to make sure the allegations being made are accurate, or not.</p>

Scam calls

<h4>What's happening?</h4><p>Some people contact Revolut clients after an online purchase, sending fake SMS from a potential courier, asking for an additional small payment that needs to be done in order to receive the order.</p><h4>What do fraudsters do?</h4><p>Because the client just made the purchase and wants to get what was bought, they'll feel inclined to perform that payment, by tapping on that link available on the SMS. Since the scammer usually impersonates well-known delivery companies, people might think this is a legitimate request. Once you tap on those links, they'll ask for your card details, and from the point where those details were introduced, scammers will have access to that card. Once the scammer gets access to the card, they'll perform a considerably higher transaction than the one communicated on the SMS.</p><h4>How can you avoid it?</h4><ul><li>Double-check with the courier if the SMS was legit. You can also search the phone number from which the message was sent on google, to see if it's linked to the courier that is supposed to have your order</li><li>Search the e-mail address on Google to see if you can find that email somewhere on the courier website, or if you already used that courier before, cross check the previous email with the new one.</li></ul>

Pending package scam

<p><strong>What is happening?</strong> Lately we've been noticing that some people contact Revolut Customers faking the intention of buying items published by our clients in Marketplace Platforms, like (Vinted, Facebook, Ebay, OLX).</p><p>🤔 <strong>What do fraudsters do?</strong> Scammers contact sellers, pretending to be buyers interested in purchasing an item. They send messages or emails with fake payment links to trick sellers into entering their card details on a fraudulent webpage. This gives scammers unauthorised access to the card information for making payments.</p><p><strong>💡 How can I avoid it?</strong></p><ul><li>Be careful when dealing in Marketplace websites, as they're very prone to scammers to operate schemes like these. - Never input your card details in any link sent by an unknown person, since this can very likely be a scam. Always use your IBAN, or Account number and Sort code as a secure method of receiving payments.</li><li>Customise your card's security settings to match your transaction needs. For instance, enable 'Online Transactions' when needed and disable it afterward. Access the Cards Section, select the card, and adjust the settings as per your preferences.</li><li>From the point you detect the first transaction being made, please terminate your card immediately by going to your <a href="revolut://app/cards/home" rel="noopener noreferrer" target="_blank">Cards section</a> (the card icon in the top right).</li></ul><p>👉 If you want to report a fraudulent transaction, check this <a href="revolut://app/faq?key=question.this-transaction-was-made-by-someone-else-without-my-permission" rel="noopener noreferrer" target="_blank">FAQ</a>.</p>

Marketplace platforms scams

<p>An investment scam is when fraudsters try to convince you to move your money to a fake fund or to pay for a fake investment. Scammers approach Revolut Clients via other social media platforms, or via email, promising very tempting investment opportunities.</p><h4><strong>What do fraudsters do?</strong></h4><p>Scammers usually tend to pass by a broker promising you high value returns on a specific investment, asking you to perform a payment to some investment websites. Once these payments are made, we'll ask to approve it via an SMS that'll be sent to your phone, confirming you want to do this payment. After the scammer receives the payment, they'll stop responding.</p><h4><strong>How can I avoid it?</strong></h4><ul><li><strong>Get advice before you invest</strong> - if you're interested in the investment, take the time to talk with a third party, disinterested person. Talk to your regular stockbroker, your attorney, your accountant, or any other reputable consultant.</li><li><strong>Use genuine companies - </strong>you can use FCA (Financial Conduct Authority) to find trustworthy companies or seek advice on scams</li><li><strong>Check the website before you invest</strong> - make sure the address is correct, the layout looks professional, you can easily find the contact details of an investment company and check if they have good reviews</li><li><strong>Verify if the investment is registered </strong>in official records in your country</li><li><strong>Beware of promises of high rates of return and/or quick profits</strong>. Scammers are very persuasive, usually they tend to promise very high returns with very little to no risk. Always be suspicious about these perfect opportunities of investment.</li><li><strong>Be suspicious of high-pressure sale</strong>. Always be suspicious when someone is pushing you to act fast, you should be able to have time to assess the situation.</li><li><strong>Beware of unsolicited offers.</strong> Receiving a call for a perfect investment opportunity? Be careful about these calls, they could be a scam.</li></ul>

Need a hand?

Types of Scams

Scam messages

Pending package scam

Investment scams

Scam calls

Marketplace platforms scams