Trouble with mobile verification code
Troubleshooting tips
- Ensure your network signal is strong enough. You can refresh it by switching airplane mode on and then off again
- Check if there are any SMS filtering settings or applications on your phone
- Ensure that your phone inbox isn't full
- Swap the SIM to another phone in case the issue is phone related
This option to link cards to Google Pay or Apple Pay, credit application, or external transfer submission isn't always available.
Use email instead
In case you're unable to receive SMS messages, you can opt to receive emails instead. If you let the time run out at the 'Resend code', select 'Resend code' and choose 'Email verification method'.
- Tap your profile icon in the top-left corner
- Select 'Account'
- Choose 'Personal details' and tap your email
- Type in your preferred email address and tap 'Verify'
- Open the verification email on the same device and tap the confirmation link
- Check your spam folder in case you can't find it in your inbox
For more information on how to confirm your email address, check this FAQ. If for some reason you're still having trouble receiving an SMS message, request live support by typing 'Live agent' in the chat.