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Understanding the account review process

Why is my account under review?

As a regulated financial institution, we’re required to carry out periodic account reviews. We understand this may be inconvenient, so we aim to do this as quickly as possible.

What happens during the review?

We verify your account information to ensure compliance with regulations, and we carry out routine security checks. During this time, some account activities may be temporarily restricted.

Do I need to do anything?

At this stage, no action is required from you. Rest assured, if we need additional information, we’ll let you know.