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Mortgage loan application troubleshooter

How can I invite my co-borrower?

  • Apply for a mortgage and select 'Joint application'
  • You will be prompted to invite a co-borrower
  • You can search a co-borrower by their phone number or by their Revtag

I'm having trouble inviting my co-borrower

  • Both borrowers need to open Revolut account security settings, select 'Privacy' and 'Make me discoverable', and enable discoverability by 'Phone number' and 'Revtag'
  • Both applicants should have sent each other at least one transfer
  • The phone number in each applicant's contact list should be identical to the number used for their Revolut account including the country code
  • Both applicants need to grant the Revolut app permissions to access their list of phone contacts
  • Both applicants should have each other in their contact list

After completing all these steps, both applicants should log out, log in, and restart their app to allow their contact lists to sync up. If the problems persist, close the Revolut app, delete your co-borrower's contact from your phone, add it again, and re-open the app.

How can a co-borrower access the consents?

Your co-applicant has to provide a consent for your mortgage application. We send an invite to accept the consent to their email and in the Revolut app. You can also share the below link with your co-borrower:

  • If you're using your mortgage to buy a new home, follow this link
  • For mortgage refinancing, follow this link

How can I find an application?

You can access your mortgage loan application by following steps below:

  • Go to 'Home' on the bottom menu
  • Tap 'Add new'
  • Select 'Credit'
  • Select 'Mortgage refinancing' or 'Buy your new home'

You can also access your application via this link for buying your new home and this link for refinancing loans.