Getting started with Virtual Care
The AIG Virtual Care Program, powered by Teladoc Health, provides 24/7 virtual access to global digital health and wellness services. It allows you to consult with medical professionals and access health resources from the comfort of your home or anywhere in the world.
Virtual Care is available only to customers who are eligible for and have activated income insurance cover. Read this FAQ to check key eligibility requirements.
What services are included?
- Medical consultation: ask non-emergency health questions to a doctor worldwide, 24/7
- Medical second opinion: receive reassurance and expert evaluations on existing medical concerns
- Second opinion concierge support: get guidance to locate top treatment facilities
- Mental health coaching: connect with licensed professionals for safe, confidential advice
- Expert nutritionist access: receive tailored advice to support your specific dietary goals
- Get fit programme: get a personalised fitness plan that combines workout routines with diet guidance
- Wellbeing exercises: access easy-to-follow physical exercises to support everyday health
- Mental health and wellbeing library: browse a library of digital content to support physical and mental wellbeing
How do I register and access my account?
- Go to the AIG Virtual Care Program website
- Tap 'Access my account' and enter your personal details as requested
- Enter the access code LT2RV019179
- Complete registration