Need a hand?

Revolut ensures your protection against financial crime by providing safeguards, warnings, and the measures you can take to keep your money safe.

Here are just some of the ways Revolut protects you from financial crime and detects or prevents fraudsters from getting your money:

• When making online purchases, if transaction verification is requested by the merchant, we send you a notification, which asks you to open the app and confirm the request before the payment can proceed.
• When sending funds to a new recipient, we’ll ask you to confirm that you know and trust the intended recipient of the funds before the transaction can proceed. If we detect that the payment may be a scam, we’ll provide in-app warnings, which you should never ignore. 
• We also offer features like virtual disposable cards (single-use time virtual cards can be used to shop online—and once you’ve paid, the details are deleted so that they can’t be skimmed or re-used by criminals).
• We offer in-app review of transactions, instant freeze of suspicious transactions and the relevant card (which customers can instantly unfreeze if they find that it is safe—rather than order a new card).
• Remember that Revolut will never contact you over the telephone without verifying ourselves first.
• Carefully review the alerts and information we provide to you when the Automated security system identifies suspicious fraudulent activity. Take your time to consider the situation before making a decision and consult with us if you’re in doubt. 
• Never ignore in-app warnings, especially if someone is putting you under pressure, telling you to do something urgently or recommending you ignore them.

Here are some of the measures you can take to keep your money safe:

• Be suspicious of ‘too good to be true’ offers or prices.
• Shop with retailers that are reputable and reliable. As a rule of thumb, their website URLs should start with 'https', not 'http'. Look for a padlock icon before the website name, indicating that the site is secured with a digital certificate.
• Never divulge PINs, passwords, one time passcodes or personal details over the phone or to an online chat support.
• Read online reviews to check websites and sellers are genuine, and ask to see high value items in person or via video, as well as getting copies of documentation to ensure the seller owns the item.
• Purchase branded items from the list of authorised sellers listed on their official websites.
• Always access the website you’re buying from by typing it into your web browser. Don’t follow links in unsolicited emails or texts.
• Always ensure you click ‘log out’ or ‘sign out’ of websites
• Remember that fraudsters may ask you to pay by money transfer instead of card payment.
• If you get a message from Revolut saying the payee doesn’t match, stop the transaction and investigate.

For more information on fraud and scams, and what to do if you think you might have been a victim of fraud, visit our fraud hub here.

If you require more advice, or feel like you'd feel more secure contacting a third party, here are some organisations you can reach out to:

• In the UK - please visit the website of ActionFraud which contains information about other helpful organisations.
• In France - please visit the website of Banque de France.
• In Italy - please visit the website of Banca d’Italia.
• In Spain - please visit the website of Banco de España.
• In Portugal - please visit the website of Banco de Portugal.