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DriveWealth incident: FAQs

Is my money safe?

DriveWealth recently informed us that an unauthorised party accessed customer data held on its systems. Revolut’s own systems, app infrastructure, and core databases were not accessed or affected in any way. All Revolut customer funds and investments remain completely safe.

Your Revolut login details (e.g., passwords and passcodes), card details, Social Security Numbers (SSNs), and Tax Identification Numbers (TINs) were not affected or shared in any way during this incident.

Dates of birth and identity documents like passports or driver's licences were also not involved and remain secure.

How is Revolut responding?

We've worked with DriveWealth to assess the details of the incident and support them as they make sure all customers are notified under applicable regulations.

We're not leaving this to DriveWealth alone — our team has been working with them since they told us about the incident to make sure it's fully remediated to the standard we expect.

We're actively monitoring for any signs of fraud on accounts, and our support team is ready to help you directly via our 24/7 in-app chat.

How do I keep my account secure?

Although your account remains secure, we recommend staying vigilant against potential phishing attempts and scams. It's good to keep the following safety rules in mind:

  • Revolut will never ask for your passcode, one-time passwords (OTPs), password, or card details
  • Revolut will never instruct you to move money to another account for safekeeping
  • Report unusual activity immediately

If anyone contacts you asking for sensitive information or urging you to transfer funds, do not engage, and report them to us via our 24/7 in-app chat or email us at support@revolut.com.

More information about DriveWealth

DriveWealth LLC is a US brokerage firm registered with the Securities and Exchange Commission (SEC) and regulated by the Financial Industry Regulatory Authority (FINRA) in the US. DriveWealth is also a member of the Securities Investor Protection Corporation (SIPC).

Revolut relies on DriveWealth to give customers access to shares listed on the New York Stock Exchange (NYSE) and the Nasdaq Stock Market (NASDAQ).