Need a hand?

If you haven't received your transfer, please follow these steps:

• Check if the transfer timeframe has passed (For the timeframes, tap here), most transfers are not executed during weekends or bank holidays.
• Check if the transfer was received in a different currency on the Home screen.
• Obtain transfer confirmation from sending bank with name, IBAN, date, and amount; ask for 'MT103' for SWIFT transfers.
• Match the details on the transfer confirmation with the account details in-app; contact sending bank if the details don't match.
• Request the sending bank to locate the transfer; only they can initiate an official inquiry.