Need a hand?

Just pop your question below to get an answer.

My card payment was declined

Find out why your card payment was declined

In the Revolut Business app:

  1. Go to 'Home' on the main menu
  2. Click 'See all' above your recent transactions to open your transactions list
  3. Select the payment to see the transaction details. The reason for the declined payment will be explained in the 'Status' section

If you need more help, select 'Get help' below in the transaction window.

If you can't find your declined transaction

If the transaction was declined or didn't go through, and you still can't find it in the app, check out this FAQ.

On rare occasions, Revolut's operational systems may be temporarily unavailable, which may also impact your card payments (see our System status page).