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How much will I receive from a successful refund protection claim?

If a retailer does not take back an unused item (with a purchase price of €50 or more) you purchased with your Revolut Plus, Premium or Metal or Ultra account within 90 days of purchase, you will be:

  • paid the purchase price of the item or €300, whichever is lower
  • paid up to a maximum of €600 over a continuous 12-month period
  • paid the shipping costs to send the item to Qover up to a maximum of €50

Please see the Terms & Conditions in the app for more details. Tap 'Lifestyle' in the bottom menu → 'Insure' → 'Purchase' → select a type → 'All Documents'.

The final amount paid out is determined by the insurer and is ultimately dependent on their review of the claim. The amounts mentioned above are the maximum amounts you may be entitled to for a claim and over a 12-month period, respectively.