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What is the excess for medical claims?

If your insurance provider is Cover Genius, there is no excess fee for medical claims. For the reimbursement of unused trip costs and personal property protection claims, there's a variable excess which is 10% of your claim amount (up to a max of €50) applied to the claim amount.

If your insurance provider is Allianz. The excess amount is €50 for any medical expense claim, which is the amount you're responsible for paying if you make a claim. The excess fee for emergency dental cover is also €50.

To check your insurance provider depending on the date of the claim incident, please read this article.

You can check your insurance policy in-app, tap 'Lifestyle' in the bottom menu → 'Insure' → 'Travel' → select a type → 'All Documents'.