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Verify my identity

If we need you to provide proof of identity, you'll receive an email, push notification, and see a banner on your in-app home screen.

Where do I submit my proof of identity?

Simply tap and follow any notification we send you about your verification, or else complete these in-app steps:

  1. Tap your profile icon in the top-left corner
  2. Tap 'Account'
  3. Choose 'Personal details'
  4. Tap 'Verify' in the top-right corner

If you don't see any prompts for this information in-app, please check your emails as we may already have everything we need.

How long do I have to submit my proof of identity?

If we reach out to you, we'll give a deadline for you to provide a new document. Your account will remain fully functional until this deadline.

After the deadline, your account will be temporarily restricted until you can provide a supported document that meets all necessary criteria.

Guidelines for verifying your identity

Supported documents

  • Supported documents will be listed on the in-app submission screen
  • We only accept unexpired documents

Your details

  • The name on the document must match the name on your Revolut account
  • If your nationality is different from your current residential address, you may be asked for proof of address or other additional documents
  • If you're having issues with identity verification, please visit this FAQ in our Help Centre

Document upload tips 

  • Update your Revolut app to the latest version
  • Make sure the document is clear and readable, blurry documents won't be accepted
  • Capture the entire document, don't fold, crop, or exclude any part of the document
  • Upload a PDF file or a photo of the physical document
  • We can't accept pictures taken of copies, scans, or device screens