Problem with a Direct Debit
Direct Debit failed or reverted
You can check the reason your Direct Debit failed or was reverted by tapping on it in your transactions list.
Dispute a Direct Debit
Tap the Direct Debit in your transactions list and choose the problem you're experiencing, such as incorrectly charged, duplicated, or unrecognised charges. You can then follow the prompts to dispute the Direct Debit.
Insufficient funds for a Direct Debit
If there's not enough money in your account or assigned pocket, the Direct Debit will fail. You can contact the merchant to trigger the Direct Debit again, or otherwise initiate a one-time regular bank transfer if you have the account details of the merchant.
Revolut isn't able to reinitiate the Direct Debit on the merchant's behalf.
Direct Debit not executed
If you were expecting a Direct Debit to be charged on a specific date, it might not have been processed because it was previously deactivated, or the merchant may have scheduled it for a different date. To confirm if the Direct Debit is active and to verify the scheduled date:
- Go to 'Payments' on the bottom menu
- Tap the calendar icon in the top-right corner
- Choose the transfer in question to view the scheduled charge date
If you can't see the transfer, it was either disabled or it wasn't set in the first place. In these cases, you should contact the merchant directly to clarify the situation, or set it up again.