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How can I dispute a Direct Debit taken from my account?

Please contact the merchant directly and inquire about your options there. If you have already tried to resolve the issue with the merchant but they refused to help, please contact our support team to dispute a Direct Debit transaction.

The dispute process differs depending on whether it was a GBP or EUR Direct Debit.

  • For EUR, if you want to dispute a transaction, you have the right to request an immediate refund within 8 weeks from the date your account was debited. If the mandate relating to the Direct Debit wasn’t authorised by you, you can request a refund up to 13 months after the date your account was debited. You can do this by contacting our business support team.
  • For GBP, please reach out to our business support team and let them know what happened. If your account was incorrectly debited, you may be eligible to receive a refund under the UK Direct Debit Guarantee scheme.

If you wish to place a 'stop payment order' to prevent future debits from this merchant, follow the instructions here.