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How can I cancel a direct debit?

You can deactivate Direct Debits via the web app only:

  • Go to the ‘Payments’ section
  • Open 'Scheduled' tab
  • Select the direct debit you wish to cancel
  • Click 'Delete' and follow the instructions.

Once a Direct Debit is cancelled, it cannot be restored.

Our support team is not able to cancel direct debits on your account. If you are unable to cancel a direct debit on your account yourself, you may still be entitled to a refund so please complete this support request.