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Why was my Direct Debit declined?

There can be a few reasons.

  • Usually, it’s because you don’t have enough money in your account. Funds MUST be on the same currency account that was used for setting up Direct Debit
  • It's always worth double checking with the merchant if they have your correct local account details as the merchant sets up the Direct Debit on their end
  • Make sure the recipient is setting up a Core Direct Debit scheme, as we don't support B2B (but we're working on it!).
  • You or the account owner will need to renew your identity verification. If this is the case, please look for the Requests tab in your Revolut Business account.

If your Direct Debit is still failing, contact our support team, and we’ll be happy to help.