Need a hand?

Just pop your question below to get an answer.

What can I do if I can’t see the refund of an iDEAL payment?

If the merchant has refunded your payment, you should see the refund as a bank transfer, and get the money back in your account the next business day. If you don’t, contact the merchant directly.

If the refund was successful, the merchant will be able to provide you with a payment confirmation, with your account number and the date.