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Topics
Business · Transfers · Receiving a bank transfer

I haven't received a transfer

Check timeframes

Usually, transfers are completed within 5 business days — weekends and holidays don't count toward the processing time.

  • Local GBP transfers: up to 3 business days
  • EUR SEPA transfers (the Single Euro Payments Area): up to 2 business days
  • Indian Rupee (INR), Indonesian Rupiah (IDR), Malaysian Ringgit (MYR), and Philippine Peso (PHP): up to 1 business day
  • International and other transfers: up to 5 business days

If the timeframe has passed, look for the payment in 'Transactions' and remove any filters. Check Merchant payments as well.

Transfer is pending in your Revolut Business account

If your account or transfer is being reviewed for any reason, transfers may have been temporarily restricted or take slightly longer. If we need more information from you, you'll see a banner in 'Home' screen that requires action. Click on the banner and submit any information requested — we'll review it in 24 hours.

Contact the sender

  1. Ask the sender for a transfer confirmation and check if the details match your account details
  2. Request the sender to trace the transfer through their bank, as only the initiating bank can enquire about missing payments
  3. Complete our locate an incoming transfer form for further assistance

The sender can’t initiate the transfer

If the sending bank is unable to initiate a transfer, make sure they are using the correct account details from your app. To verify this, refer to this article. All the details provided in-app are accurate and capable of receiving transfers. If they are still having difficulty, advise the sender to contact their bank for troubleshooting steps.

Check if your account is fully operational

If your account is temporarily restricted or undergoing verification, the transfer may be returned to the sender. In this case, follow the in-app notifications to submit the required documents. For more information on restricted accounts, refer to this FAQ. To learn more about identity verification, visit this article.