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Why is my transfer pending?

There are a number of reasons why your transfer may be displayed as 'pending' for a bit:

  • Your transaction might still be being processed by our system, which can take up to 24 hours, or pending due to a bank holiday or weekend.
  • You have reached a transfer limit and need to wait for up to 24 hours before the transfer is processed.
  • Our Transfer team is checking your transaction is compliant with certain regulations, to guarantee the safety of your funds, which can take 3-5 days.
  • We may need additional information from the recipient. If we need further information from you, we'll send you a request.
  • Funds in your Merchant account could be pending for 24 hours before you can access them. In some cases, we may request additional information from you.

Always make sure the recipient account details are correct.

You can click on your transfer to see the latest status update.

In some situations, we won't be able to clarify how long it might take to release funds. If you still have questions, feel free to raise a request to our support team for help.