Transfer was reverted to the sender
Check why your transfer was reverted
- Go to 'Transfers' on the main menu
- Select the reverted transfer and the reason will be visible
Incorrect account details
Make sure you confirm the details you're using are the right ones for an international transfer.
Unsupported transfer
We can only confirm unsupported countries, but it's possible the specific bank, merchant, or source is unsupported.
Your account may be restricted
If we require additional information from you to unrestrict your account, you'll see an information request banner on your 'Home' screen. Click on the banner to provide details.
When will the sender receive the money back?
- Local transfers: up to 5 business days
- International transfers: up to 20 business days