Need a hand?

Your cash deposit barcode may not have been accepted if it has expired, the store isn't an authorised 'Paysafecash' retailer, or based on your location. Make sure to double-check whether cash deposits are supported in your location by checking our webiste.

Check the expiration time of your top-up code before use, and create a new barcode if it has expired (barcodes are valid for 5 minutes). If the difficulty persists, tap 'Report an issue' on the barcode screen.

To make sure your cash deposit barcode gets accepted:

• Check if the retailer is an authorised POS for 'Paysafecash'
• Inform the retailer about your cash top-up using the respective product name
• If the authorised retailer still has difficulty with the barcode, try refreshing and regenerating it