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Pricing: Fees for accepting online paymentsHow much does it cost to accept card payments on a Merchant account?Will I be charged for foreign currency exchange fees for using a Merchant account?Where can I see the fees for a particular payment?Will I be charged for withdrawing funds from a Merchant account?Do I need to pay VAT on Merchant account fees?
Payment RequestsWhat is a payment request link?How can I create a payment request link?Can I send my payment request link via email or other apps?How can I check the status of my Merchant payment request?What does it mean if a payment request is “paid”?What does it mean if a payment request is “pending”?What does it mean if a payment request is “expired”?Can I check who paid a payment request?What is the difference between payment request link and invoice?Can I customise my payment links?Why have my custom images for my payments page been rejected?
PaymentsWhat kind of cards can I accept payments from with my Merchant account?Can I accept prepaid debit or gift card payments?Can I accept chip and pin cards online with a Merchant account?What's a minimum or maximum payment amount per transaction to a Merchant account?In which currencies can I accept Merchant payments?Are Merchant Accounts PCI-compliant?Why is my Merchant payment declined or failed?
Refunding paymentsHow can I refund transactions on my Merchant account?What if I don’t have enough balance in my Merchant account for a refund?How long does it take for a refund to reach my customer?How can I check whether a Merchant transaction has been refunded to my consumer?Will I be charged for a refund from my Merchant account?
InvoicesHow do I send my clients invoices?Which currencies can I issue invoices in?How can customers pay me once I've sent an invoice?How do I customize my default invoice settings?How to save a PDF copy of an invoiceHow do I put my logo on an invoice?How can I remind my client about an unpaid invoice?
Disputes on my Merchant accountWhat are disputes on my Merchant account? How long does it take to resolve a dispute on my Merchant account?How do disputes work on my Merchant account?How can I reduce the chance of disputes on my Merchant account?What are the fees for a dispute on my Merchant account?
Plug-Ins & APIHow can I integrate Merchant accounts with existing e-commerce platforms?What is an API key and where can I find it?How can I create my own payment gateway implementation?Can I use the same API key for multiple websites?How can I test payments before going live?What is a webhook?What does it mean when a payment is “uncaptured” on the Merchant portal?