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How can I remind my client about an unpaid invoice?

You can enable automatic reminders while creating an invoice (if you're not on the new app interface, use this link) to make sure customers know when it's due or overdue. To do this:

If you're on the new app interface

  1. Go to 'Merchant' on the main menu
  2. Access the 'Online' sub-menu and open 'Invoices' tab
  3. Click 'New invoice'
  4. Under 'Additional options', click 'Automatic reminders'
  5. Enable automatic reminders

If you're not the new app interface:

  1. Go to 'Hub' on the main menu
  2. Select 'Invoices'
  3. Click 'New invoice'
  4. Under 'Additional options', click 'Automatic reminders'
  5. Enable automatic reminders

Once you've done this, we'll send a reminder to the customer automatically 7 days before the invoice is due, on the day invoice is due, and 3 days after the due date.

To check if you're on the new app interface, see this FAQ.