First, check if the expected transfer time frame has passed by tapping on the article here.
If you’re expecting a transfer sent from your Revolut account to be returned, you can check the timeframes in the article here.
If the transfer sent to your account was returned to the sender, check the article here.
If the timeframe has passed, check your other currency accounts in case the transfer arrived in a different currency than expected.
If you haven't received your transfer, the timeframe has passed, and you can’t find the transfer in your other currency accounts, please follow these steps:
- Request a transfer confirmation document from the sending bank (Most banks can generate this confirmation in PDF form. If you have any issues in getting it, it’s best to reach out to their customer support team to get help).
- Double-check if the details on the confirmation match the details on your Revolut account.
- Ask your bank to locate the transfer.
If the sending bank has confirmed that the transfer has arrived, let us know and provide the transfer confirmation document, so we can help you locate it.