Need a hand?

Unverified account

Your account and the receiver’s need to be verified. For new accounts, the verification process can take a few days to be completed.

Locked or restricted account

If any account (either yours or the receiver’s) has any kind of restrictions, you won’t be able to send or receive transfers.

Internal transfers disabled

If you or your receiver have both toggles in 'Make me discoverable' disabled, all transfers will be blocked. To check if that option is enabled, go to 'Privacy' and check your settings.

Compliance reasons

Revolut must complete the necessary checks under the law to validate the security of the transfer process.

Insufficient funds

If you lack enough funds to complete a transfer, you won't be able to fulfil a request or send a new transfer. If that's the case, please 'Add money' to your account.